Privacy Policy
Effective Date: 25 September 2026
At Ginnimee, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Ginnimee collects, uses, stores, and protects your information when you visit or use ginnimee.com, place an order, create an account, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Ginnimee
Ginnimee is an online baby clothing and lifestyle store offering products for babies and children through https://ginnimee.com/.
For privacy-related questions or requests, you may contact us at:
Email: support@ginnimee.com
Phone: +91 79777 94628
2. Information We Collect
Depending on how you use our website, we may collect the following information:
A. Information You Provide
When you create an account, place an order, contact us, subscribe to communications, or use other features of our website, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- City, state, PIN code, and country
- Account login information
- Order and purchase details
- Product preferences and related information
- Information you provide when contacting customer support
- Any other information you voluntarily provide to us
B. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Ginnimee generally does not store your complete debit card, credit card, UPI, or other payment credentials on its own servers. Payment information may be collected and processed directly by the applicable payment gateway in accordance with its own privacy and security policies.
C. Automatically Collected Information
When you access our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Website interaction information
- Approximate location derived from technical information
- Date and time of visits
- Referring website or source
- Cookies and similar technologies
3. How We Use Your Information
We may use your information for legitimate business and service-related purposes, including:
- Processing and fulfilling your orders
- Delivering purchased products
- Confirming and communicating about your orders
- Providing customer support
- Managing your Ginnimee account
- Processing payments through payment service providers
- Providing order tracking information
- Managing returns, cancellations, refunds, and exchanges
- Improving our website, products, and services
- Personalising your shopping experience
- Sending service-related notifications
- Sending promotional offers and marketing communications where permitted
- Preventing fraud, misuse, and unauthorised activity
- Maintaining website security
- Complying with applicable laws and legal requirements
- Responding to requests, complaints, and enquiries
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
4. Cookies and Similar Technologies
Ginnimee may use cookies, pixels, tags, and similar technologies to operate and improve the website.
Cookies may help us:
- Keep products in your shopping cart
- Remember your preferences
- Maintain login sessions
- Understand how visitors use our website
- Improve website performance
- Measure advertising and marketing effectiveness
- Provide relevant promotional communications
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Personal Information
We do not sell your personal information as a standalone product.
We may share relevant information with trusted third parties where reasonably necessary to provide our services, including:
- Payment gateways and payment processors
- Courier and logistics providers
- Website hosting and technology service providers
- Email, SMS, WhatsApp, or communication service providers
- Analytics and website-performance providers
- Advertising and marketing service providers
- Customer-support service providers
- Professional advisers, where necessary
- Government authorities or law-enforcement agencies where required by applicable law
Third-party service providers may process information on our behalf to provide specific services.
6. Payment Processing
When you make a payment on Ginnimee, your payment may be processed through a third-party payment gateway.
Payment providers may collect information required to complete and authenticate your transaction. Their processing of information is governed by their respective terms and privacy policies.
Ginnimee does not intentionally retain complete card numbers, CVV numbers, PINs, or other sensitive payment credentials after a transaction.
7. Order and Delivery Information
To successfully fulfil your order, we may share necessary information such as your name, phone number, and delivery address with courier, shipping, and logistics partners.
This information is used only to facilitate delivery, shipment tracking, customer communication, and related order services.
8. Marketing Communications
If you have provided consent or where otherwise permitted by applicable law, Ginnimee may send you promotional communications regarding:
- New products
- Offers and discounts
- Sales
- Special promotions
- Product updates
- Brand communications
You may unsubscribe from promotional emails or other marketing communications at any time by using the available unsubscribe option or by contacting us.
Please note that you may still receive essential service communications relating to orders, payments, account activity, or other transactions.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing our services
- Completing transactions
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Meeting accounting, tax, legal, and regulatory requirements
When personal information is no longer required for a legitimate purpose or legal obligation, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
11. Third-Party Websites and Services
Our website may contain links, integrations, payment services, social-media features, advertising technologies, or other services operated by third parties.
If you access a third-party website or service through Ginnimee, its privacy practices will be governed by that third party’s own privacy policy.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
12. Children’s Privacy
Ginnimee offers products intended for babies and children. Our website and online services are intended to be used by parents, guardians, and other authorised adults.
We do not knowingly seek to collect personal information directly from children for the purpose of creating accounts or placing orders.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and take appropriate action.
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about personal data processed by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information regarding how your personal data is used
- Raise a complaint or privacy-related concern
Where applicable, withdrawal of consent will not affect processing that was lawfully carried out before consent was withdrawn, and certain information may continue to be processed where required or permitted by law.
To exercise an applicable privacy right, contact us using the details provided below.
14. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent by contacting us.
We will process your request within a reasonable period, subject to applicable law and any information that we are legally required or authorised to retain or process.
Please note that withdrawing consent may affect our ability to provide certain services or features.
15. Accuracy of Information
You are responsible for providing accurate and up-to-date information when using our website.
If any information associated with your account or order is incorrect, you may contact us to request an appropriate correction.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Technology
- Payment or service providers
- Applicable laws or regulations
- Data protection requirements
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this Privacy Policy periodically.
17. Grievance and Privacy Contact
If you have any questions, concerns, requests, or complaints regarding the handling of your personal information, please contact us:
Ginnimee
Email: support@ginnimee.com
Phone: +91 79777 94628
Please include sufficient information in your request so that we can understand and address your concern.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
19. Contact Us
For any privacy-related questions or requests, please contact:
Ginnimee
Email: support@ginnimee.com
Phone: +91 79777 94628
Website: ginnimee.com
